Shipping Policy

Crafted with care from quality

 

  • We ship to Worldwide by  GLOBAL MAIL ( 7 to 15 business days ) (for  UK   7 – 11 DAYS )  we include tracking number .You can check the position of  your package from our website ( TRACK ORDER) page.
  • Our system will calculate in automatic the shipping
  • Our system will calculate in automatic the VOLUME DISCOUNT (some items are not included in this volume , in the description you will fine NVD if is exclude )
  • We don’t ship to APO and FPO address.
  • We don’t ship to PO Box adress
  • items handling time , maximum  1 business  day
  • We accept payment with PayPal and credit card with PayPalPay via PayPaL ( you can pay with your credit card if you don’t have a PayPal account)

 

  • Shipments and the time of order of goods not in stock will be more long than expected during December (Christmas) and April (Songkran Festival 10th to 18th April ) and others public Holidays in Thailand.( check BACKORDER time page )
  • During April and December, the time to manufacture the products take up to 15 days more of the estimated time , if orders are made in March or November the manufacture time is extended until 15 days more of the time provided above.
  • All items are handmade and shipped from Thailand.
  • If your package when it enters your country is held by your Customs can not predict a shipping time to your house , the delivery time indicated by us does not include a possible retention of your pack from your customs.

Shipping Rate

  • Our Shipping Price based on the weight of the order. The shipping rate per grammes is the best solution for safe money . Our system rate calculate each 100 grammes by international shipping.
  • Our Shipping Price based on the shipping destination. The shipping rate is shown at the cart bags.

Return Policy

  • We will charge you a shipping fee again for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the shipping fee again since the shipping company will charge us again to ship the item.
  • At the time of delivery of the package if the client is absent , the postman will put a letter in the Mailbox to pick up the package at the post office , if it is not taken within 15 days , the package back to the sender and you will be charged the shipping fee again since the shipping company will charge us again to ship the item, if you do not want the package we can not refund the money  , cause we can refund only if you are not satisfied with our service or products when you receive the package within 15 days from delivery.Tracking Number will help you to knows if the package is in your country. From that moment please check in your Mailbox.

  • If you are not satisfied with our products or services, you may request a full refund within 14 days of receipt.
  • All material must be present in order to receive a full refund. Make sure that all products are within the package . MUAYTHAIGOODS.COM does not accept claims for damaged products . If returned products are cracked, deformed or otherwise damaged , it will not be processed any refund .
    The list of contents should be included in the return shipment. If the distinguished original package is not available , simply print the email confirmation from MUAYTHAIGOODS.COM and include it in the return shipment.
    Refunds will be processed after receipt of the return shipment.
    All shipping costs and additional taxes are charged to the customer . Damaged items are not eligible for any type of reimbursement 
  •  shipping method is traceable so that your shipment will not be lost in the mail.
  • Please note that each order is checked twice before being shipped. We will be responsible for all the shipping charges if we ship the wrong or defective items.

Duties and Taxes Policy

  • We are not responsible for any duties or taxes fee from the customer destination countries.
  • The customs regulations on import duties and taxes are different for each country. Please check the customs rules and regulations in your country for further details.

 

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